Learning Evaluation is Working as Designed

A recent study examining credit evaluation across five public community colleges and universities found pronounced pain points for both learners and the campus personnel supporting them in evaluating their coursework and other college-level learning. In their own words, learners described the process with frustration, resignation, and, at times, outright indignation:

• A community college transfer student described the process of having their previous courses evaluated as a “six- to eight-month battle” that soured the joy of transfer admission and sent them on a wild goose hunt to track down prior course materials to prove their worth. “I had to fight with my department and contact all of my old professors from my community college and get syllabi and [approval] took so long … I had to send it back three times.” 
• A learner transferring from a private university expressed the heightened anxiety they experienced in the process and the high stakes at hand: “I think maybe three of my courses transferred over two years. I submitted like over 20 petitions just to get my credits to transfer over … it’s been a little bit difficult and really stressful because my program specifically kicks you out if you don’t graduate in two years.”

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